Stryker Medical Product Testing Web App

The Challenge

Stryker sought to manage the testing of their products more efficiently. Delays increasing due to fragmented applications used for each stage of their home-grown testing application and multi-user processes. With growing regulatory pressures and the need for compliance with industry standards, Stryker needed a solution with an integrated repository to quickly search and return status of a test, documentation, and past test results.

Objectives

  1. Centralized Data Collection: Create a central repository test engineers and compliance staff could easily recall past test data and documentation.

  2. Enhanced Collaboration: Improve communication between testing teams, research, quality assurance, and regulatory affairs teams.

  3. Real-Time Analytics: Provide stakeholders with real-time insights into testing progress and results.

  4. Documentation Attachment: Ensure adherence to industry regulations and provide access to necessary record details in case of audit.

The Approach

The project began with thorough research to understand the needs and existing challenges of stakeholders, test engineers, and compliance managers, revealing a demand for a more integrated, automated system.

Created user experience maps to document the end-to-end testing process for multiple user personas and identify through user stories their needs, gaps, and pain points in the existing workflow:

  • Users need to input test results and upload documentation in a single repository.

  • Users need real-time status updates on ongoing tests.

  • Need for interoperability with existing compliance and quality assurance systems.

  • Need for different views by persona-type and to quickly identify tasks and easily search historical test results.

  • Need for notifications for approval signatures on completed tests.

UX/UI Research, Design and Development

  • User Concept Testing: UX/UI wireframes were created in Figma to gain feedback from test engineers, chief engineers, and compliance managers before medium fidelity designs were created to refine the concept.

  • Dashboard Concept: A customizable home page dashboard with filters, flags, and search fields was created for each user persona to easily and quickly attend to their specific responsibilities.

  • User Interface (UI): The final design included easier navigation, with clear status tracking, organized assignments of tests and ability to attach required documentation.

  • E-Mail Notifications: The app notified users in their email client when they were required to review, approve, and add comments. .

The Outcome

The web application and dashboard views presented a cohesive, clean, and intuitive interface with improved information architecture allowing test engineers to streamline their task list and process tests and approvals of Stryker’s medical products much more quickly.

  • Increased Efficiency: The average time for completing a product test decreased by 30%, allowing teams to accelerate the testing cycle.

  • Improved Collaboration: Internal surveys indicated a 40% improvement in communication between departments, as teams can now access a shared platform for data and updates.

  • Regulatory Compliance: This app and dashboard design improved speed to compliance with industry regulations by providing a smoother workflow, and clear audit trail. It fosters greater collaboration across teams, click-throughs to easily access documentation, and by centralizing data collection and providing real-time statuses, the organization is now better equipped to manage the complexities of medical product testing in a highly regulated environment.